Services
Genetics guidance that fits how you already practice.
No patient contact. No laboratory affiliations. No long onboarding. Just on-demand guidance from board-certified genetics experts.
What we offer
Four ways to get answers
Submit a case through our secure platform and get clear, actionable guidance in writing, or schedule a full consultation to talk through a complex case.
1
Written
Quick Clinical Question
For questions that need a clear answer, fast.
Unsure which test to order, or is a patient's presentation giving you pause? You'll get a written response with clear, actionable guidance tailored to your case.
Best for
Quick clinical questions, family history review, test selection
2
Written
Test Results
For results that need a closer look.
Some results raise even more questions. We dig into the variant, contact the testing lab directly when needed, and send clear written guidance on what the result means.
Best for
Variant interpretation, uncertain or ambiguous results, cases needing lab follow-up
3
Written
Referral and Management
For completed results that need clinical direction.
Send us the genetic test report and we'll return written management and referral guidance based on what's in it, including relevant experts and centers of excellence. If your case needs broader clinical context, we'll recommend a Full Consultation instead.
Best for
Next steps after a completed test, finding experts or centers of excellence for specific conditions
4
Live call + written summary
Full Consultation
For cases that need a real conversation.
A live 60-minute call, usually within a few business days, focused entirely on your case: complex personal or family histories, multiple genetic diagnoses, unexpected findings, or any time you want a thinking partner. You'll get a written summary afterward for your records.
Best for
Complicated cases, multiple diagnoses in a family, unexpected results, nuanced management decisions
Process
How it works
01
Choose a service
Pick the type of support that fits your question.
02
Share the details
Upload a test report, a patient history, or simply ask your question through our secure, HIPAA-compliant platform.
03
Get guidance
Receive a response within 24–72 hours, depending on complexity. Full consultations are scheduled within a few business days.
Engagement
Ways to work with Pillars
Clinician model
Full access to every service for individual clinicians and small practices, at a consistent monthly rate.
Best for
Solo physicians, small independent practices, and practices with a focused need.
Contact us to learn if this model works for your practice.
Practice model
One engagement that covers every clinician in your practice, group, or institution, at a predictable monthly rate.
Best for
Large group practices, academic medical centers, hospital systems, FQHCs, and multispecialty groups.
Contact us to learn if this model works for your practice.
Per-case model
Flexible access with no commitment. Individual services purchased as needed.
Best for
Clinicians and practices with occasional genetics questions, or those who want to try Pillars before choosing a monthly model.
Pricing
Quick question — $150
Results or referral review — $250
Full consultation — $450
Getting started
Genetics support matched to your practice
Every engagement begins with a needs assessment, a short conversation to recommend the model that fits best.